Reference statistics overview

Stats for 1 July 2021 to 19 March 2024

Tips:

Hover over chart segments to see values and chart details.
Click legend keys to show/hide chart segments
Widgets to zoom full-screen and download charts and data are at the top right of each chart.

Monthly by Format

Monthly by Location

Questions by day and hour

Scale to 1750. Overview for all locations and formats. Hover for values.

Chat reference only

Scale to 140

Weekly heat map

Scale to 380. Allows you to see by day patterns and seasonal hotspots over the last 32 months.

Questions by Location

Questions by Format

By format for each location

Weekly Heatmaps by Format since Aug 2021

Chat

Scale to 30

In person

Scale to 350

Phone

Scale to 25

SMS

Scale to 3!

Types of questions by affiliation

Time spent on question

Time per location

Time per purpose

Reference Question Word Cloud

Words mentioned by count

Reference questions word pair network

Words commonly paired in questions. Thickness of line greater the pairing. Larger the circle more frequently mentioned words.